will charities get our contact information?

Nonprofits will not get your contact information, unless you opt to provide that information. With micro-donations, it's very possible that your family supports dozens of causes over the course of a year. We understand that the solicitation could get out of hand. That being said, we are developing an innovative way for them to thank your family for its support.

What age do you recommend our kids start helpen?

Great question. Initially, we see around 3 years old being the earliest age to start. However, the answer we are likely to find over time will be that it depends. One of the cool things we noticed in early testing was that family discussions about giving were all different. Part of how we are designing HELPEN is with the least amount of structure as possible, allowing you, the parent, to have the conversation in your style. That certainly includes when you think it is best to start having those discussions. Just as with learning other skills like reading or math, it will be a process that takes place over time.

do you record our voices?

No. The only recording we will have is if customers submit a feedback response regarding their experience. After the feedback is transcribed, the actual recording will be deleted.

do you sell our personal data to third parties?

We do not sell your personal information to any third parties. Our entire business model is built around providing value to our donors and nonprofits. We make it a priority to work towards providing you with the most impactful experience with as little identifiable information as possible.

my card is damaged. can you send another?

Sorry about that. Unfortunately we recognize that these cards can get scuffed up in the mail. While we are unable to prevent that right now, we are focused on finding ways to limit damage and the time it takes to get a replacement card. In the meantime, shoot us a message on our contact form with the subject "Damaged Card" and we will email that right away.

WHY ARE THERE ONLY THREE CHARITIES PER CARD?

We decided each card should only contain three charities to facilitate quicker decision making. Less choices make it easier to decide, which makes the entire process faster for everyone involved. Spend less time on deciding which nonprofit to choose and more time on meaningful conversation.

WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY DONATION?

Please contact HELPEN through our contact page. Select "Donation Issue" from the dropdown menu.

Does helpen control the donations?

We use Stripe as our payment provider. So when your family gives, the platform handles the routing of your choices. We do not interfere with where your money goes.

how do you pick the charities that are included?

We are starting off by building a foundation of nonprofits that we believe are right down the middle. Causes that involve animals, education, poverty, and health. Causes that are not leaning one way or the other. We are living in a time of significant political polarization. We're not playing into that. Additionally, we have a due diligence process to make sure the charities we do provide you with are legit entities. In the coming months, we will be communicating more and more, about our decisions and how we plan to build out this platform.

what is the vetting process for the nonprofits?

Trust is what our foundation is built on. In order to maintain that, significant checks will be made to insure that all charities are registered 501-(c)(3) organizations. We will be using several ratings agencies including, but not limited to, Charity Navigator, GuideStar, and GiveWell to ensure that the operations are legit. Additional key metrics like full time employees, annual revenue, and achievable goals will play a role in validating nonprofits. Follow up checks will be made to make sure donations are going to exactly what was promised.

are the nonprofits you choose appropriate for all ages?

To start, yes. All nonprofits initially selected will be suitable for kids of any age. Suitability determined by a survey of parents.

with the election coming up...

No. We are not entertaining any political organizations regardless of 501(c)(3) status. HELPEN is apolitical. We have a terrible problem with the political polarization in this country and we will not be contributing to it. We are predicting this to be the most highly contested area of our business. We will clearly communicate exactly what will and will not be tolerated on our platform. This is will be a problem for some people. We recognize that and understand that HELPEN will not be for them.

CAN I CUSTOMIZE WHICH NONPROFITS I WANT TO BE ON THE CARDS?

We are starting out with a group of preselected nonprofits that will soon morph to be much more. In the coming months, we will enable you to select which main categories you would like your family to see.

Who pays the transaction fees?

HELPEN covers all transaction fees. Each $1 will go in full to the charity of your choice.

what if helpen misunderstood me and went to the wrong charity?

As we mentioned here(Trust), this technology is imperfect. We are incredibly optimistic that it will rapidly improve in the coming months. In the meantime, please head to our contact page and send us a message with the details. Be sure to select "Donation issue" under the drop down.

can we change the amount of the micro-donation?

Currently, the default amount is set to $1. For the time being, it will remain $1 as gaining trust among the families is our number one priority. In the coming months, we will give families the ability to decide if they would like to increase that amount.

Does the entire micro-donation go to the charity?

Yes. We are paying the transaction fees so that the entire donation will go to the charity.

When do the charities receive the donations?

The donations are released at the end of every week for each nonprofit to collect.

Is there someone I can talk to about my project?

Absolutely! You can reach us via he chat widget in the bottom right corner, or by email. Try team@memberstack.io. We're happy to help!

Does MemberStack have an API?

We sure do! Please contact engineering@memberstack.io for more information.

how do you pick the charities that are included?

We are starting off by building a foundation of nonprofits that we believe are right down the middle. Causes that involve animals, education, poverty, and health. Causes that are not leaning one way or the other. We are living in a time of significant political polarization. We're not playing into that. Additionally, we have a due diligence process to make sure the charities we do provide you with are legit entities. In the coming months, we will be communicating more and more, about our decisions and how we plan to build out this platform.

what is the vetting process for the nonprofits?

Trust is what our foundation is built on. In order to maintain that, significant checks will be made to insure that all charities are registered 501-(c)(3) organizations. We will be using several ratings agencies including, but not limited to, Charity Navigator, GuideStar, and GiveWell to ensure that the operations are legit. Additional key metrics like full time employees, annual revenue, and achievable goals will play a role in validating nonprofits. Follow up checks will be made to make sure donations are going to exactly what was promised.

are the nonprofits you choose appropriate for all ages?

To start, yes. All nonprofits initially selected will be suitable for kids of any age. Suitability determined by a survey of parents.

with the election coming up...

No. We are not entertaining any political organizations regardless of 501(c)(3) status. HELPEN is apolitical. We have a terrible problem with the political polarization in this country and we will not be contributing to it. We are predicting this to be the most highly contested area of our business. We will clearly communicate exactly what will and will not be tolerated on our platform. This is will be a problem for some people. We recognize that and understand that HELPEN will not be for them.

CAN I CUSTOMIZE WHICH NONPROFITS I WANT TO BE ON THE CARDS?

We are starting out with a group of preselected nonprofits that will soon morph to be much more. In the coming months, we will enable you to select which main categories you would like your family to see.